The issue resolution modules provide the functions that are required for creating and processing CUSTOMER and/or Supplier claims. It also includes the functions required for creating and maintaining credit and debit memos. Digital photos can be attached to a claim for reference. The claims systems includes both a customer claims reporting system that can be processed and flowed into our VENDOR Claims system to include all reason codes and also integrated into the CAR system (Corrective Actions Reporting system in the Quality reporting module).
- These modules are extremely powerful reporting tool for collecting all defects, test data, and applying them to all concerned parties. (Vendor, Customer, Company)
- Debit and Credit Memos are created in this module
- CAR system (Corrective Actions Reporting) allows you to report and manage ISO related and other Regulated Governances with Problem Identifications and then Resolutions sections, all tied into Staff Management and User notifications, date/time stamped for audit trails, alerts to notify each responsible person. With References to previous or current customer orders, products and related mills-vendors from above Claims Mgt., and with it Description, Containment, Root Cause ties to defect mgt, source of cause, and then Corrective Action plan, Preventative Actions, and Next Steps.
<200>
As a vertical ERP for Steel SEMS deploys quickly and configures easily whether greenfield, brown field or even an international joint venture.
