The Business Partner Management application includes all the functions that are required to create and maintain information regarding entities with which the company does business. A business partner may be classified as a customer and/or a vendor. The system provides the ability to define new business partners in a hierarchical structure. Accommodates national, divisional, regional, partners, incorporating both single and multiple ship-to locations. Detailed information is maintained on each business partner.
SEMS web accessibility provides your business partners access to their accounts from the office, at home, or even on the road. Our CRM module empowers customers or vendors to maintain their accounts, review order and shipment information, check on their billing status, or review support issues online, 24 hours a day. Customers can also place quotes or orders though a Single portal screen that maximizes their online experience and keeps them coming back to your Web site. Customers who can help themselves are more satisfied.
To deliver beyond your customers’ expectations and exceed your support department’s performance goals, service professionals must have the most current and complete customer data at their finger tips. Data that helps them effectively resolve service issues and cross-sell or up-sell your products. After all, customers often interact with your support team more frequently than with anyone else in your company.
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