- The system will provide a function to create customer claims of the following types: steel problem, order error and invoice error.
- The system keeps a history of state changes for a claim.
- Rejected claimed weight; this weight is automatically calculated by the system as the claimed weight minus the sum of the above two weights.
- A flag indicating whether the item has been return or not.
- A flag indicating whether the investigation results have been adjusted following the return of the item.
- The system provides the capability to list multiple defects for a single line item. One of the defects must be flagged as primary.
- The system provides the capability to attach images to a claim line item.
- Allows a specific item to be to be listed on more than one claim. The system ensures that the total claimed weight across all claims does not exceed the shipped weight for that item.
- The system keeps a history of state changes for a claim line item.
- The system provides the capability to copy a line item within a claim or to another claim.
- The system provides the capability to move a line item from one claim to another claim.
- The system provides the capability to automatically generate a supplier claim from a customer claim.
- Provides the capability to copy a line item from a claim or to a supplier claim.
- Provides the capability to automatically generate a credit memo for a given claim.
- It is possible to issue more than one credit at each level.
- Each credit at the memo level includes a credit type, amount, and taxes.
- Each credit at the item level includes the weight being credited, either a fixed credit amount or a unit rate (e.g. rate per pound/Kg), and taxes.
- The system provides a function to cancel a credit memo.
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