How to use Priority and Severity in Metalink

P1

P2

P3

P4

P5

Drop everything Production stopped no work around

Urgent Production stopped no work around

Urgent Customer testing stopped no work around

Urgent Our testing stopped no work around

Urgent development stopped no work around

Drop everything

Production stopped no work around

Urgent Production stopped no work around

Urgent Customer Testing stopped no work around

Urgent Our Testing stopped no work around

Urgent development stopped no work around

Highly Significant problem production severely limited

Significant problem production limited

Significant problem Customer testing limited

Significant problem our testing limited

Significant problem our development limited

Normal problem, most production continues

Less significant production problem

Normal testing

Normal testing

Normal development

Small problem that needs attention.

Small problem less significant

Small problem that needs attention.

Minor test

Minor development

An irritating problem that should be fixed now

Probably fixed as part of a release, not now

Probably fixed as part of a release, not now

Probably fixed as part of a release, not now

Get trivial problems fixed

An enhancement (Not closed)that has been moved to production and has a significant problem in live usage

An enhancement (not Closed) that has been moved to production and has a problem in live usage

An enhancement has a problem in customer testing.

An enhancement has a problem in our testing

An enhancement is being developed